Privacy Policy

Privacy Policy

Introduction

Welcome to https://are-malay-kratom-organic.kratom-planet.com (referred to as “the Company,” “we,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, handling, and protection of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://are-malay-kratom-organic.kratom-planet.com.
  2. All applications, services, and products offered through our platform.
  3. Interactions on social media platforms linked to our website, while such interactions are subject to the respective privacy policies of those platforms.

Processing Activities

This policy outlines our data handling practices when you engage in the following activities:

  1. Utilizing our applications and services as an authorized user.
  2. Visiting and navigating through any of our websites that link to this Privacy Policy.
  3. Communicating with us via email, phone calls, text messages (SMS), or newsletters.

Personal Data Collection

We collect various types of personal information from our users for different purposes:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, and profile data.
  2. Payment Information: Credit card details, billing addresses, and payment transaction records when you make purchases on our platform.
  3. Financial Information: Banking information for direct payments or refunds if provided by customers.
  4. Purchase Information: Order history, product preferences, and shopping cart data to improve your user experience and personalize recommendations.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar device-related information collected through mobile apps to enhance functionality and analytics.
  6. Location Data: Geolocation details of users accessing our website or services, used for location-based services and targeted advertising (with user consent).
  7. Feedback: Comments, reviews, and ratings you provide to help us improve our products and services.
  8. Social Media Information: If you connect your social media accounts with our platform, we may collect data from those accounts (subject to the respective privacy policies of these platforms).
  9. Product Information: Details about products you view or purchase on our website, including product names, quantities, and customization options.

We obtain this data through direct user input forms, account registration, payment processing, analytics tools, and third-party service providers.

Cookies

We employ cookies to enhance your experience when using our website:

  1. Strictly Necessary Cookies: These cookies are essential for the basic functionality of our website and cannot be disabled. They ensure that pages load quickly and securely.
  2. Preference Cookies: Used to remember user preferences, such as language or display settings, to provide a personalized experience.
  3. Analytics Cookies: These track visitor behavior on our site, helping us understand user interactions and improve our services. We use analytics tools like Google Analytics, but you can opt-out through browser settings or our Cookie Manager.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected or as required by law:

  1. Financial and transaction data may be kept for up to 7 years due to tax and accounting obligations.
  2. Personal information used for marketing purposes is retained until you opt-out, and we will delete it upon request.
  3. Once the retention period expires, or when data is no longer needed, we securely delete or anonymize your personal data.

Security Measures

We implement robust security measures to protect your personal data:

  1. Employing encryption for secure data transmission and storage.
  2. Utilizing secure third-party processing partners who adhere to industry standards of data protection.
  3. Regularly reviewing and updating our security practices to adapt to evolving threats.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If we learn that a child has provided us with personal data, we will take steps to delete this information from our systems as quickly as possible.

Your Rights

Depending on your jurisdiction:

  1. You have the right to access, update, or erase your personal data stored by us.
  2. You can restrict the processing of your data for specific purposes.
  3. You are entitled to receive a portable copy of your data in a commonly used and machine-readable format.
  4. You may object to the processing of your data for direct marketing or other legitimate interests.
  5. You should be free from discrimination when exercising your data rights.

To exercise these rights or have any data-related queries, please contact our Data Protection Officer using the details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on our website, and we encourage users to review this page periodically.

Contact Information

For any privacy-related inquiries, data requests, or complaints:

Email: [email protected]

Mailing Address: [Provide the physical address of your company]

We appreciate your trust in us, and we are committed to protecting your privacy throughout your interaction with our platform.